and Adoption
technology and tools from Microsoft
Adapting to Meet Changing Needs
Every organization goes through change. At WM, our Change and Adoption team works with our clients to get the most out of their digital workplace tools, all while helping our clients connect to change, embrace new ways of working and feel confident in their modern work environment.
We’re people focused; we understand the needs of our audience and recommend solutions working hand-in-hand with our M365 technical consultants to ensure a successful modern workplace.
Viva Engage Adoption Approach
We can help launch Viva Engage with a clear strategy in place and to maintain adoption by delivering reinforcement tactics.
Our discovery and strategy is focused on showcasing the art of the possible, shaping the vision and strategy for Viva. We’ll workshop with end users, leaders and communicators to ensure there is a shared vision and clear objectives to enable and achieve adoption.
A big part of Viva Engage management is about having the right automation processes in place. This could be a flow that alerts users when trying to create a new community that something similar exists or closing communities that have been inactive for a period of time. This really allows us to set our clients up for success ensuring employees get value out of active communities.
We’ll work with your influences to ensure they have the tools they need to succeed and fully understand what it means to be an influencer and manage communities in the right way.
We’ll shape a campaign that is focused on launching Viva Engage playing on the ‘what’s in it for me’. This includes creative launch collateral and launch communications, as well as a vision-driven training program.
Adoption doesn’t happen overnight. Depending on the broader objectives, it’s useful to have business-driven reinforcement tactics in place, until it becomes normal. This phase ensures clients are left with a plan to further drive adoption.
Viva Engage Strategy Starts with Discovery
Viva Engage Adoption Delivery
Delivering User Journeys with ADKAR
using the ADKAR model, to take our clients through change.
Creative Internal Campaigns that Engage and Inspire
WM delivers targeted and meaningful creative internal communications campaigns to aid in your rollout. With creative campaigns, your employees will understand the vision for Viva Engage and get excited to benefit from its features.
Don’t Forget About Leadership
Influencers are key to ensuring success. WM works with you to identify those with the ability to use channels and communications to influence colleagues and drive change with a focus on the topics that are meaningful for your organization. We’ll train and coach influencers and leadership, ensuring they understand the vision and support the strategy.
Viva Engage Governance
Adoption Success Metrics
- Proportion of users that are active
- Number of users posting, reading, and liking messages
- Number of messages posted, read, and liked in company
- Number of messages posted, read, and liked per user
- Proportion of Communities that are active
- Number of messages posted, read, and liked in Communities
- Number of members, posts, reads, and likes per Communities
- Regular pulse surveys for Champions to evaluate any gaps in communications and training, gain perspective of end user perception, etc.
